Your number's account

The Number section of the application’s Notifications tab is the number’s account: Meta’s facts about it, the settings customers see, and what Meta charged. Everyone who sees the application reads it. Changing a setting takes the owner or an admin of the team that runs the number, the same people who connect it. Every change is recorded with who made it, and every value Meta decides is shown in Meta’s own words.

What the console shows

Area	What you see
The number	Verified name and its review status (a new name in review is flagged), quality rating, messaging limit (customers per 24 hours), throughput, the verified badge’s status, two-step verification, live or sandbox, connected since
What limits sending	Only while Meta limits or blocks the number: each part of the chain Meta names (the number, the business account, the business, the app), Meta’s reason and its suggested fix
Business profile	The picture, about text, description, address, e-mail, websites and category, as customers see them in WhatsApp
Greeting and prompts	The welcome message, up to four prompts a customer can tap, and commands
Business account	Its name, Meta’s review, the business verification, the currency Meta charges in, ownership, and the Marketing Messages status
Meta’s charges	This month and last month per category (marketing, utility, authentication, service) on the whole business account: messages and cost in the account’s currency
Sends	The last 30 days, sent and delivered per day. The count is Meta’s and covers every tool on the number, Tawked Chat included
Account activity	The last 20 entries of Meta’s own log: templates added, billing changes, numbers added

Meta’s figures are read live and kept for an hour, so a change on Meta’s side can take up to an hour to show. The charges are Meta’s and cover the whole WhatsApp Business Account, every number on it, not this number alone. Meta bills your business directly for them. Tawked’s own fee per message comes from your Tawked balance.

What you can change

Setting	Meta’s rules
Business profile	About text 1 to 139 characters, address 256, description 512, e-mail 128, up to 2 websites of 256 characters starting with `http://` or `https://`, a category from Meta’s list, a JPEG or PNG picture up to 5 MB (square works best)
Display name	Meta reviews every new name against its display name guidelines, at most 10 changes in 30 days. The number keeps its current name until Meta approves the new one
Two-step verification PIN	Six digits. Tawked keeps it, encrypted, because re-registering the number needs it
Verified badge	The business website, country, language, an optional parent brand, 5 to 10 links that show the business is well known, and an optional note. Meta accepts a request once the number has been on WhatsApp for 30 days, the business is verified, two-step verification is on and the display name is approved; after a rejection, 30 days must pass before the next request
Greeting and prompts	The welcome message on or off, up to 4 prompts of 80 characters, up to 30 commands (a name of up to 32 characters, a hint of up to 256). No emoji

When Meta refuses a change, the console shows Meta’s reason and changes nothing on Tawked’s side.

What stays in WhatsApp Manager

Some things Meta lets only the business do, in WhatsApp Manager. The console links to it where it matters.

Invoices, payment methods and credit lines. Meta bills your business directly; Meta does not share invoices or payment details with Tawked.
The Marketing Messages terms. Accept them in WhatsApp Manager under Alerts; the console then shows the account as onboarded.
Deleting or moving a number, and turning two-step verification off.
Messaging limit increases. The limit is Meta’s, set for the whole business portfolio: from 250 customers per 24 hours it rises to 2,000 once the business is verified or has delivered 2,000 messages to unique customers in 30 days, then on its own while quality stays high. A falling quality rating no longer lowers it.

Another number

An application has one number. To send from a second number, create another application with Notifications chosen and connect the number there. See Tawked Notifications for connecting a number.

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Your number's account

What the console shows

What you can change

What stays in WhatsApp Manager

Another number

​What the console shows

​What you can change

​What stays in WhatsApp Manager

​Another number

What the console shows

What you can change

What stays in WhatsApp Manager

Another number