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An integration connects Tawked to a platform you already use, so its events reach your customers without code of your own. Every integration runs on a Tawked application, like an API integration does: the same review, the same prepaid balance, the same logs in the console.

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Platforms

Every application lists the platforms in the console under Integrations. A connected platform shows its state there and, for a store, opens its own place in the sidebar under Your store. A platform that is coming carries Tell me when it is here: press it and we tell you when it opens.

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What every integration shares

  • Saudi mobile numbers only. Codes and messages reach Saudi mobiles (+9665…). A customer with another number is skipped, and the integration’s log says why.
  • Your application’s identity. A Verify SMS goes out under Tawked’s sender ID and names your reviewed application. A WhatsApp message comes from your own number, connected in the console.
  • One balance. What an integration sends is charged like an API call, from the account’s prepaid balance. Prices are on the pricing page.
  • One log. What an integration sends is in the application’s Verify → Verifications or Notifications → Messages, beside your API calls. A WhatsApp message an integration sends fires the same message.* webhooks as one your code sends.

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Your own platform

If you run a platform and want your merchants on Tawked, there are two ways in: each merchant connects their own application with its keys, or you hold one partner account for all of them. Build your own integration compares the two.
Last modified on October 6, 2026