> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tawked.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Publish the auto-attendant

> For a connected app's key alone, with `chat:attendant` in its connection's grant: an application's own key, full access included, answers `403 insufficient_scope`, and builds its auto-attendant in the console. Takes no body. The saved draft becomes the next version and the live menu: while the auto-attendant is on, customers get it from their next new conversation. A draft with problems is refused with `422 attendant_not_ready` and its `problems`; before any draft was saved, `409 attendant_no_draft`. Recorded in the client's account record under the app's name.

Guide: [Connected apps](/integrations/connected-apps)


## OpenAPI

````yaml https://tawked.com/openapi.json post /v1/chat/attendant/publish
openapi: 3.1.0
info:
  title: Tawked API
  version: 2026-09
  summary: >-
    Tawked Verify: OTP verification for Saudi mobile numbers over SMS, in two
    calls. Tawked Notifications: WhatsApp template messages from the
    application's own number. Tawked Email: transactional e-mail from the
    application's own verified domain. Tawked Chat: the conversation menus a
    connected app adds beside the conversations of its connection's application,
    and the auto-attendant it sets up there. The Partner API for platforms that
    run Tawked Verify for their merchants.
  description: >-
    The public API of Tawked, a Saudi messaging platform: Tawked Verify
    (one-time codes), Tawked Notifications (WhatsApp templates from the
    application's own number), Tawked Email (transactional e-mail from the
    application's own domain) and the Partner API. Tawked Verify is an OTP
    verification API for Saudi numbers. One call sends a one-time code by SMS to
    a Saudi mobile number, and a second call checks it. SAR 0.09 per SMS code
    sent, prepaid; a send the network refuses is refunded. Authenticate with a
    Bearer API key from the dashboard (tk_live_ for production, tk_test_ for the
    sandbox, tk_partner_ for partners, tk_partner_test_ for the partner
    sandbox). Partners (tk_partner_) provision a Verify application per merchant
    under /v1/partner/applications and name it as application on every Verify
    call. Both /v1/... and /api/v1/... answer identically. Rate limit: 120
    requests per minute per key.
  termsOfService: https://tawked.com/en/terms
  license:
    name: Proprietary (Tawked terms of service)
    url: https://tawked.com/en/terms
  contact:
    name: Tawked support
    email: support@tawked.com
    url: https://tawked.com/en/contact
servers:
  - url: https://tawked.com
    description: Production (the sandbox is a tk_test_ key on the same host)
  - url: https://tawked.com/api
    description: The same API under /api/v1/..., kept for older integrations
security:
  - bearerKey: []
  - headerKey: []
tags:
  - name: Verify
    x-group: Verify
    description: Send and check one-time codes.
  - name: WhatsApp
    x-group: Notifications
    description: >-
      Tawked Notifications: send approved WhatsApp templates through the number
      connected to an application. An application in review or approved connects
      its own number from the dashboard.
  - name: Email
    x-group: Email
    description: >-
      Tawked Email: send one transactional message per call from an address on a
      verified domain of the application, and read its status. Live keys only.
  - name: Chat
    x-group: Chat
    description: >-
      Tawked Chat: the conversation menus a connected app adds beside the
      conversations of its connection's application, and reads, changes and
      removes, with `chat:menus`; and the application's auto-attendant, which a
      connected app sets up, publishes and switches on or off, with
      `chat:attendant`. A connected app's key only; a business adds its own
      menus and builds its auto-attendant in the console.
  - name: Partner
    x-group: Partner API
    description: >-
      For platforms that run Tawked Verify for their merchants: provision a
      Verify application per merchant, keep its brand and verify settings
      current, switch it off and on, and read usage and the code log. Partner
      keys (tk_partner_) only; every Verify operation then takes `application`
      with the partner's own id for the application.
  - name: Webhooks
    x-group: Webhooks
    description: >-
      The events Tawked sends to your endpoint: an application's verification
      outcomes and message statuses, and a partner account's lifecycle, balance
      and opt-in verification events. Every delivery is signed the same way and
      retried the same way.
externalDocs:
  description: Developer docs, with code samples
  url: https://docs.tawked.com
paths:
  /v1/chat/attendant/publish:
    post:
      tags:
        - Chat
      summary: Publish the auto-attendant
      description: >-
        For a connected app's key alone, with `chat:attendant` in its
        connection's grant: an application's own key, full access included,
        answers `403 insufficient_scope`, and builds its auto-attendant in the
        console. Takes no body. The saved draft becomes the next version and the
        live menu: while the auto-attendant is on, customers get it from their
        next new conversation. A draft with problems is refused with `422
        attendant_not_ready` and its `problems`; before any draft was saved,
        `409 attendant_no_draft`. Recorded in the client's account record under
        the app's name.
      operationId: chat_attendant_publish
      parameters:
        - name: Idempotency-Key
          in: header
          required: false
          description: >-
            A 1 to 128 printable-ASCII-character key you generate, scoped to
            your API key. Replaying it with the same request answers the
            original 2xx unchanged, with the response header
            `Idempotent-Replayed: true`, and runs nothing again; the same key
            with another request answers `409 idempotency_key_reused`, and a
            request still in flight `409 idempotency_in_progress`. A refused
            request is never stored, so a corrected retry under the same key
            runs. Keys expire after 24 hours.
          schema:
            type: string
      responses:
        '200':
          description: Published
          content:
            application/json:
              schema:
                type: object
                properties:
                  version:
                    type: integer
                  published_at:
                    type: string
                    format: date-time
              examples:
                published:
                  summary: Published
                  value:
                    version: 1
                    published_at: '2026-10-15T09:01:00Z'
        '400':
          description: >-
            `invalid_request`: `fields` names every refused field and `errors`
            gives its codes. `menu`: `required`, `not_object`, `too_large` (over
            64 KB, or 256 choices in all). `enabled`: `required` (missing or not
            a boolean). `mode`, `language`: `invalid`; a settings change with
            neither answers `mode` `required`. Also a malformed
            `Idempotency-Key`. A menu that is an object but breaks a rule is
            saved, with its `problems`.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - invalid_request
        '401':
          description: >-
            `unauthorized`: Missing, unknown, revoked, or mode-mismatched key;
            or an unknown/suspended partner.; `key_expired`: The key's
            `expires_at` has passed. Checked right after the key is recognised,
            before the IP allowlist or scope.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - unauthorized
                          - key_expired
        '403':
          description: >-
            `live_key_required`: A test key. A connected app's key is live; use
            the key the exchange answered.; `account_not_active`: The
            application is not approved yet, the account is banned, or a partner
            disabled this application. All four causes share this one response.;
            `ip_not_allowed`: The caller's IP does not match the key's
            `ip_allowlist` (exact IPs and/or CIDR ranges, IPv4 and IPv6).;
            `insufficient_scope`: The key was not granted this call: a custom
            key without this product, or with a level below the call, such as a
            key that checks where the call sends. The response header
            `WWW-Authenticate` names the scope the call needs. Judged right
            after the key is recognised, before `account_not_active` and the
            request's shape. This operation needs `chat:attendant`. An
            application's own key answers this, full access included: only a
            connected app's key holds that scope.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - live_key_required
                          - account_not_active
                          - ip_not_allowed
                          - insufficient_scope
          headers:
            WWW-Authenticate:
              description: >-
                Sent with `insufficient_scope` only: the scope this operation
                needs, which the key was not granted.
              schema:
                type: string
              example: Bearer error="insufficient_scope", scope="chat:attendant"
        '409':
          description: >-
            No draft yet / `idempotency_in_progress`: A request with this
            `Idempotency-Key` is still running. Wait for its answer, or retry in
            a moment.; `idempotency_key_reused`: This `Idempotency-Key` was
            already used for a different request. Use one key per change.;
            `attendant_no_draft`: No draft was saved yet: there is nothing to
            publish. Save one with `PUT /v1/chat/attendant/draft` first.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - idempotency_in_progress
                          - idempotency_key_reused
                          - attendant_no_draft
              examples:
                no_draft_yet:
                  summary: No draft yet
                  value:
                    error: attendant_no_draft
        '422':
          description: >-
            The draft has problems / `attendant_not_ready`: The draft has
            problems; `problems` lists them as `{ code, choice_id, field, max
            }`. Nothing was published. Fix the draft and publish again.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - attendant_not_ready
              examples:
                the_draft_has_problems:
                  summary: The draft has problems
                  value:
                    error: attendant_not_ready
                    problems:
                      - code: title_long
                        choice_id: c_prices
                        field: title
                        max: 24
                      - code: no_team_choice
                        choice_id: null
                        field: choices
                        max: null
        '429':
          description: >-
            `too_many_requests`: Per-key rate limit exceeded (default 120
            requests/minute, fixed 60s window). Checked before authentication.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - too_many_requests
        '500':
          description: >-
            `internal_error`: An unhandled server error. Quote the X-Request-Id
            header if you report it.
          content:
            application/json:
              schema:
                allOf:
                  - $ref: '#/components/schemas/Error'
                  - properties:
                      error:
                        enum:
                          - internal_error
      x-codeSamples:
        - lang: bash
          label: cURL
          source: |-
            curl -X POST https://tawked.com/v1/chat/attendant/publish \
              -H "Authorization: Bearer tk_live_xxxxxxxxxxxxxxxxxxxx"
        - lang: javascript
          label: Node.js
          source: >-
            const res = await
            fetch("https://tawked.com/v1/chat/attendant/publish", {
              method: "POST",
              headers: {
                Authorization: "Bearer tk_live_xxxxxxxxxxxxxxxxxxxx",
              },
            });

            const data = await res.json();
        - lang: python
          label: Python
          source: |-
            import requests

            res = requests.post(
                "https://tawked.com/v1/chat/attendant/publish",
                headers={"Authorization": "Bearer tk_live_xxxxxxxxxxxxxxxxxxxx"},
            )
            data = res.json()
components:
  schemas:
    Error:
      type: object
      required:
        - error
      properties:
        error:
          type: string
          description: A stable machine-readable code; the docs list every one.
      additionalProperties: true
  securitySchemes:
    bearerKey:
      type: http
      scheme: bearer
      description: >-
        Authorization: Bearer <api key>. An application key (tk_live_, tk_test_)
        has full access, which covers every product and any product added later,
        or custom access, chosen when the key is created: one or more of the
        scopes `verify:check`, `verify:send` (includes `verify:check`),
        `notifications:read`, `notifications:send` (includes
        `notifications:read`), `email:read`, `email:send` (includes
        `email:read`), `notifications:templates` (includes
        `notifications:read`), `chat:menus`, `chat:attendant`. No key made on
        the API keys page holds `notifications:templates`, full access included:
        the three template writes answer such a key 403 `insufficient_scope`. A
        connected app's key holds it. Nor `chat:menus`: the five conversation
        menu operations answer such a key 403 `insufficient_scope`, and a
        connected app's key holds it once the client approved it. Nor
        `chat:attendant`: the five auto-attendant operations answer such a key
        403 `insufficient_scope` too, and a connected app's key holds it once
        the client approved it. A call outside the key's access answers 403
        `insufficient_scope` and names the scope it needs in the
        `WWW-Authenticate` response header. A partner key (tk_partner_) always
        has full access. Whatever its access, a key is a server-side secret.
    headerKey:
      type: apiKey
      in: header
      name: x-api-key
      description: >-
        The same API key, with the same access, as a header, for clients that
        cannot set Authorization.

````

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